FAQ

You could kindly find the user manual for your INNOVV K5 from our Download page and easily download one by clicking the icon.

You could kindly find the latest App for your INNOVV dash cam from our Download page and easily download one by scanning the QR code.

1. Find the latest firmware for your INNOVV dash cam from our Download page.

2. Copy the bin file to an SD card in FAT32 format

3. The file name must use the original name and there can be no other names

4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on

1. Please kindly check whether you are entering the Setting Interface or Camera Files Interface with INNOVV App on your phone when the INNOVV K5 dash cam system has been connected with your phone via Wi-Fi network.If yes, please kindly exit these two interfaces to further check the K5’s working status.

2. INNOVV K5 innovates with the Sony 8-megapixel sensor on its front camera, producing high-quality 4K Ultra HD video. It is significantly larger than 1080p and as a result requires a lot more storage space.Please make sure that you use a U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated TF card.

Please kindly check whether the TF card was inserted properly first. If yes, please kindly use another U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated TF card to furhter check the working status.

Please kindly make sure you have turned on the Microphone first. If that still fails, please kindly turn off the Time-lapse video in Settings with INNOVV App.

Please kindly long press the Function Button on the Remote Control for 10 seconds to reset the K5 to the factory default Settings. Then you coudl easily reconnect the K5’s Wi-Fi with the default password 12345678.

Please kindly make sure that you have enabled the 5 Ghz Wi-Fi via Settings→Wi-Fi→Wi-Fi Band first. Then please make sure that the distance between your phone and the K5 is not that far away and there is no barriers between them.

You could kindly check those smartphones which could support 5.8 Ghz Wi-Fi and play 4K videos smoothly from .

1. The INNOVV K5 is compatible with dual-band Wi-Fi, and the 5.0 Ghz Wi-Fi band is enabled by default. If you fail to search the K5’s Wi-Fi, please kindly check whether your phone could support the 5.0 Ghz Wi-Fi or not first.

2. Please kindly check that the blue Wi-Fi Indicators on DVR is flashing slowly or Remote Control. If yes, the Wi-Fi is connecting, please kindly wait for seconds to make Wi-Fi connected.

3. If your phone could support the 5.0 Ghz Wi-Fi and the blue Wi-Fi Indicators on DVR is flashing slowly, please kindly check the settings for the Wi-Fi active duration via Settings/ Wi-Fi and make sure you have chosen the “Do not close Wi-Fi” option.

An open foam cover around the microphone is used as the first line of defence against wind noise. You are suggested to put the microphone against the heading direction to further minimize the wind noise.

Please kindly check whether your phone could support the 5.0 Ghz Wi-Fi or not first.You could kindly check those smartphones which could support 5.8 Ghz Wi-Fi and play 4K videos smoothly from https://www.dropbox.com/scl/fi/25q3lfx248mtmjqvtwlq6/The-smartphone-list.xlsx?dl=0&rlkey=ycj70fgpbylxd2lznlqjvspr3

Please kindly check whether your TF card is U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated first.

Some of the smartphone could not play the video, Please check the below link to see wether you phone could play it or not

https://www.dropbox.com/scl/fi/25q3lfx248mtmjqvtwlq6/The-smartphone-list.xlsx?dl=0&rlkey=ycj70fgpbylxd2lznlqjvspr3

The amount of storage used depending on the bit rate of the video. According to the actual test from INNOVV, the following data for reference:

You could kindly find the user manual for your INNOVV K3 from our Download page and easily download one by clicking the icon.

You could kindly find the latest App for your INNOVV dash cam from our Download page and easily download one by scanning the QR code.

1. Find the latest firmware for your INNOVV dash cam from our Download page.

2. Copy the bin file to an SD card in FAT32 format

3. The file name must use the original name and there can be no other names

4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on.

1. Please kindly check whether you are entering the Setting Interface or Camera Files Interface with INNOVV App on your phone when the INNOVV K3 dash cam system has been connected with your phone via Wi-Fi network. If yes, please kindly exit these two interfaces to further check the K3’s recording working status.

2. Please kindly change another TF card to check whether the INNOVV K3 could start recording or not.

1. Please kindly check whether the TF card is inserted properly first.

2. Please kindly check whether the TF card is in FAT32 format.

3. If the TF card is inserted properly and it is in FAT32 format, please kindly change another normal TF card.

Please kindly make sure you have turned on the Microphone first. If that still fails, please kindly turn off the Time-lapse video in Settings with INNOVV App.

Please kindly long press the Function Button on the Remote Control for 10 seconds to reset the K5 to the factory default Settings. Then you coudl easily reconnect the K5’s Wi-Fi with the default password 12345678.

Please make sure that the distance between your phone and the INNOVV K3’s DVR is not that far away and there is no barriers between them.

1. Please kindly check that whether you have disabled the Wi-Fi via Settings on INNOVV App.

2. Please kindly check that the blue Wi-Fi Indicator on INNOVV K3’s Remote Control is flashing slowly. If yes, the Wi-Fi is connecting, please kindly wait for seconds to make Wi-Fi connected.

An open foam cover around the microphone is used as the first line of defence against wind noise. You are suggested to put the microphone against the heading direction to further minimize the wind noise.

The amount of storage used depending on the bit rate of the video. According to the actual test from INNOVV, the following data for reference: