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Return Authorisation Form

Here you will find the exact procedure you need to follow to make a successful warranty claim for your product purchased from Connected Audio Visual Pty Ltd (INNOVV Australia / New Zealand)

  • INNOVV Australia / New Zealand offers a 2 Year Limited Warranty on all powersport camera system purchases which begins from the original date of purchase.
  • INNOVV Australia / New Zealand offers a 1 Year Limited Warranty on all accessory purchases, which begins from the original date of purchase. Accessories are any INNOVV items which are not included as part of an initial INNOVV powersport camera system purchase.

How do you obtain Warranty Service

If you do experience a problem, your first point of contact should always be the store in which you purchased your INNOVV product. The store will contact INNOVV Australia / New Zealand and fill out a return authorisation on your behalf. Please allow up to 21 days for your product to be assessed and returned to the store. If you purchased your product from INNOVV Australia / New Zealand direct, use the contact us to get in touch. You must provide a detailed description of the problem with your powersport camera.

Your Responsibilities

You are responsible for delivering the product to the store you purchased your INNOVV product from or for the payment of any shipping charges to the store.

INNOVV’s Responsibilities

INNOVV will at its option repair or replace the product with a new or reconditioned product without charge.

Products Covered

This warranty covers INNOVV powersport cameras and accessory purchases from an authorised INNOVV Dealer in Australia / New Zealand only.

Length of Warranty

This warranty is in effect for the above length of time from the original date of purchase.

Who is Covered

This warranty is offered to the original purchaser only and is not transferable to subsequent purchasers.

What is Covered

The Warranty covers all defects in workmanship or materials, required to correct the problem.

What is not covered?

This warranty does not cover the following;

  1. Damage occurring during shipment to INNOVV dealer stores. Damage during shipment is the responsibility of the carrier.

  2. Damage caused by accident, abuse, negligence, misuse, improper connections, improper operation, or failure to follow the instructions contained in the manual.

  3. Damage caused by acts of hostility or terrorism.

  4. Damage caused by Acts of God, including without limitation, earthquake, fire, flood, storms or other acts of nature.

  5. Service performed by an unauthorised person, company, organisation or service agent.

  6. Any product which has the serial number removed, detached or defaced.

  7. Any product which has been adjusted, altered or modified without INNOVV’s consent.

  8. Any product not purchased through an authorised INNOVV Dealer.

  9. Any product that has been determined to contain an excessive amount of dust, or dirt or unreasonable environmental conditions.